Help and Support

You can submit receipts using cashbackAPP or by submitting them online. We call this process Snapcash®. This is the only way we currentl...

In order to collect cashback instore you must start by registering a valid debit or credit card.  After you have registered a card you have t...

Your PAN number is the 16 or 19 digit long number printed or embossed across the face of your card.

Cashbackcard Ltd holds all registered card data. All data is encrypted and held in accordance with PCI standards at all times. Cashbackcard Lt...

You can view previously submitted receipts in your "My Cashback" section in the back office of your cashbackapp web site or in your Ap...

Your receipt was either in the incorrect format, or it wasn’t clearly visible in the photo you submitted. Furthermore it may have been deemed invalid becaus...

You can link all American Express, VISA and MasterCard payment cards except Maestro cards. They do not allow for the type of card tokenisation...

When you link a card we can pay you cashback automatically whenever you transact at one of the merchants where we receive transaction feeds. We ...

We use 256 bit encryption to secure all data.

We only see the transactions for merchants where we have transaction feeds, where you submit a receipt, or where you use a prepaid card. This en...